In many cases the customers are not in the position of knowing their exact needs and expectations when buying aluminum frames intended to replace old frames or for newly constructed buildings. For this reason, during the purchase, the frame constructor ought to fully realize them and point out the benefits of using new frames, as well as the purchase security due to the existence of a guarantee on products and services.

In many cases the customers are not in the position of knowing their exact needs and expectations when buying aluminum frames intended to replace old frames or for newly constructed buildings. For this reason, during the purchase, the frame constructor ought to fully realize them and point out the benefits of using new frames, as well as the purchase security due to the existence of a guarantee on products and services.

In order for the constructor to be able to guarantee for the frames’ qualities and performance, he should have the correct infrastructures, proper equipment and apply a Production Control Systemas required by the CE marking. In this way he will ensure the quality of the offered products and services, as agreed with the customer. The ISO9001 constructor certification is an advantage and a further guarantee for the customer in the correct completion of a project. The costumer must examine the constructor certification carefully and in any case demand the prearranged qualities.

According to the European and Greek legislation, all consumer products must be accompanied by a guarantee lasting a minimum of two years. The guarantee must be provided in writing and never verbally. Moreover, the CE marking legislation requires that frames be accompanied by good performance and maintenance instructions.

The consumer feels more secure buying frames accompanied by a performance guarantee and the ability of providing service by the frame constructor.

Thus, the guarantee must include the aluminum frame installation as well so that the customer is totally ensured of the quality and functionality of the final product. If special guarantees exist for some frame parts (e.g. the roller motors), they should be clearly mentioned.

The buyer must check the constructor’s ability to offer service after project completion and guarantee expiry.

For the proper maintenance and cleaning of the constructions, written instructions must be provided so as to ensure maximum frame lifespan.

It is recommended for a maintenance contract to be agreed upon between buyer and frame constructor, which will include the check and maintenance of the frames, aiming to the excellent long-term product performance.

Proper frame maintenance means durability in time. The frame buyer should check and clean the frames at regular intervals (at least twice a year) according to the instructions he will be given by the frame constructor. There are some actions (e.g. adjusting and oiling the hingesand various mechanisms, adjusting and possible replacement of sliding frame rollers etc.), which are not easy for the buyer to do on his own and must contact the constructor to perform them. The cleaning and proper maintenance will greatly increase frame duration.

The frame buyer ought to consider the following points:

 1.       Regular frame cleaning must be performed. When cleaning, no substances that might cause problems and harm the function and appearance of the frame must be used. If the building is near the sea or an industrial area, more frequent cleaning is necessary.

 2.       We should not stick anything on the frame surface, while other construction materials (putty, lime, silicone etc.) must be removed from the frames. This will result in protecting the paint and frame surface.

 3.       Dirt or other litter that accumulates in the tracks or water drainage holesmust be removed.

 4.       Frames must be handled properly (opening-closing) according to the constructor’s instructions. Special attention should be given to frames with tilting mechanisms in which blockage is often observed due to improper handling.

ATTENTION! Do not forget to always ask for a written guarantee and good performance/maintenance instructions for the aluminum frame constructions you buy..